Knowledge Base — Teach Lucy About Your Company
What Is the Knowledge Base?
The Knowledge Base is where you store company-specific information that Lucy uses to answer questions from your team. Think of it as Lucy’s memory of your organization — policies, processes, FAQs, product information, and anything else she should know.
Why It Matters
Without the Knowledge Base, Lucy can only work with what’s in your PeerBie tasks and projects. With it, she can answer questions like:
- “What is our expense reimbursement policy?”
- “How do I request annual leave?”
- “What are PeerBie’s company values?”
- “Who do I contact for IT support?”
Opening the Knowledge Base
Click the book icon in the top navigation bar. The Knowledge Base modal opens with four tabs: Add Knowledge, Library, My Submissions, and Pending Review (admins only).
[Screenshot: Knowledge Base modal open]
Adding Knowledge
There are three ways to add knowledge:
1. Paste Text
Type or paste any text directly — a policy document, a set of FAQs, a process description. Give it a title and click Submit Text.
2. Submit a URL
Enter a URL and Lucy will scrape the page and extract the text. Useful for adding your company website, product pages, or documentation links.
3. Upload a File
Upload a PDF, DOCX, or TXT file. Lucy reads the content and stores it. Supported formats: PDF (including design-tool exports), Word documents, plain text files.
Approval Workflow
By default, submissions from regular members go into a Pending Review queue that Admins approve before it becomes available to Lucy. Admins’ own submissions are approved immediately.
[Screenshot: Pending Review tab with approve/reject buttons]
Managing the Library
The Library tab shows all approved knowledge. Admins can edit or delete any entry. Regular members can edit their own text submissions.
Start here: Add your employee handbook, leave policy, and expense policy as your first three Knowledge Base entries. These are the questions new team members ask most often.
