Workflows & Channel Structure

Set up core company channels to help people get work done.

Why

Channels are the heart of PeerBie MyWork, where teams gather to get things done. Ensuring core channels are set up before launch helps drive immediate value and educates people on how they should be setting up their own groups for their day-to-day work.

Strategy/ Approach

1. Top down – bottom up feedback

Organizations communicate top-down to broadcast messages to employees, but communication should never be a one-way street. Creating a feedback loop helps ensure opinions and ideas from everyone feed into how the organization is run, and that employees feel valued and heard. With PeerBie MyWork, employees can engage with company announcements and provide open and valuable feedback through comments Start building your two-way communication strategy by moving company-wide email communications to an FYI group.

Examples of these channels include ‘All Employee FYI’, ‘London Announcements’, ‘UK Social’

2. Team communication

This is where the day-to-day work gets done. Think about each team in your organization and create a channel for that team with the manager as an admin. Encourage your champions to create channels for each of the projects they’re leading as well. Next time someone goes to send a lengthy ‘mass email’ put it into the team or project channel on PeerBie MyWork and collaborate much more efficiently.

Examples of these channels include ‘Marketing Team’, ‘Western Region HR Team’, ‘Website Relaunch Project’

3. Cross-functional collaboration

One of the more challenging communication flows for organizations is the ability to collaborate across regions, languages, and teams. With Workplace, you can grow and develop collective knowledge through open discussion or team PeerBie MyWork, helping to bring the whole organization together.

Examples of these groups include ‘Bright Ideas’, ‘Customer Experience Ideas’, ‘IT Helpdesk’. Also, think about having a feedback group for each team so everyone knows exactly how to reach out to them. Some examples include ‘Marketing Feedback’, ‘IT Feedback’

4. Working with people outside your company

PeerBie MyWork is not just for your internal employees. You can work with external collaborators like agencies, vendors and volunteers in PeerBie MyWork using External Channels. For more information on External Channels, check out this guide

Pro Tip: Adding ‘EXT’ to the name of External Channel will highlight to your internal team members that this is a channel with people outside your organization.

Tactical how to

When creating your groups make sure you think about:

Privacy settings

Who is the intended audience for the group and how useful is it to people in the organization?

  • Open – Anyone can find the channel using search and see the content (Note: content from open channels can appear on anyone’s newsfeed)
  • Closed – Anyone can find the channel and see its description using PeerBie MyWork search but only members can see the content
  • Private – Only members of the channel can find the channel and see the content

Service permissions

Who do you want to be able to post on the channel? Think about the importance of the content (e.g. you might only want select people to post in an all-company channel)

  • Service permissions
  • Anyone can take action with services

Channel membership

There are several ways to control membership to channels

  • Individual invite – Invite colleagues one by one (good for small team channels)
  • CSV  invite – Invite people using a list of email addresses (perfect for large groups 25+)

Key takeaways

  • Define your channel naming convention.
  • Define and create your launch day channel structure and then create your channels for launch ensuring you have admins and a content strategy in place.
  • Bring repetitive or common workflows into PeerBie MyWork (HR/IT Helpdesk for example).
  • Make sure announcement channels are moderated to control content quality.