Help Center

To-Do List

My team can't see the to-do list I created for my team. What should I do?
Every to-do list has a target team. Therefore, make sure you choose the right target audience.
Learn how:
  1. Click “See More” --> “To-Do List” from your My Work homepage.
  2. Find and enter the to-do list you want to change settings for.
  3. Press the “Three Dots” (…) in the upper right corner.
  4. Select the “Edit” option.
  5. Select the target team you want to see by clicking on the filter bar below your name.
  6. Save the changes by clicking the “Done” button.

Projects

My team can't see the project I created for my team. What should I do?
Every project has a team. Therefore, make sure you choose the right target audience.
Learn how:
  1. Click See More  -->  “To-Do List” from your My Work homepage.
  2. Press the “Projects” button.
  3. Click on the project you want to change settings for and enter the details page.
  4. Press the “Three Dots” (…) on the top right of the detail page.
  5. Check or change your target audience from the same screen by clicking the “Edit” button.
  6. Save the changes by clicking the “Done” button.
 
Can I assign a project for a team I have created?
Yes, projects can be filtered by teams.
 
How can I understand if the project is successful/failed?
By considering the start and end times entered while creating the project, you can check the marks:
  • Green, if all tasks in the project were finished before the project end date
  • Red, if all tasks in the project are not finished by the project end date
According to marked colors, you can distinguish between your projects as successful/unsuccessful. Also if the project is still on going and there are pending tasks then the project indicator will be “Orange
What should I do to extend the duration of the projects?
You can change the duration of your projects in “Project Settings”.
Learn how:
  1. Click “See More” --> “To-Do List” from your My Work homepage
  2. Press the “Projects” button.
  3. Click on the project which you want to change settings and enter the detail page.
  4. Press the “Three Dots” (…) on the top right of the detail page.
  5. Change the duration of your project from the same screen by pressing the “Edit” button.
  6. Save the changes by clicking the “Done” button.

Product Management

My team can't see the product I created for them. What should I do?
There is a team who takes care of every product developed. Therefore, make sure you choose the right target audience.
Learn how:
  • Click “See More” --> “Product Management” from your My Work homepage.
  • Click on the product and go to the product page.
  • Press the three dots icon at the top right of the product detail page and select “Edit”.
  • Check or change your audience from the edit screen.
  • Save the changes by clicking the “Done” button.
I can't see the 'issue' I created. What should I do?
Contact your system administrator. The target audience of open errors can be restricted by the admin. Because of that reason, ask your system administrator to open any open ‘issues’ to you.

Home Page

Can I pin a post on the Homepage?
Yes. System administrators can control the posts on the Homepage.
Learn how:
  1. Click “Share Something” by pressing the “+” button at the bottom right of the “Homepage”.
  2. Enter the post title, details, and attachments, if any.
  3. Activate the “Pin” button by clicking the “Three Dots” icon (…) at the top right of the screen.
  4. Press the “Publish” button.

Notifications

I get all notifications in the app. Is it possible for me to receive fewer notifications?
Yes. You can receive notifications that only concern you by changing your notification settings.
See how:
  1. Click the “See More” --> “Settings” (top right) button from your My Work homepage.
  2. Go to “Notification Settings”.
  3. Choose how often you want to see notifications or choose which team to receive notifications from.
  4. Save by clicking the “OK” button.
I do not receive notifications from the application on my phone. What should I do?
Check if the notification settings are correct where you want notifications from.
See how:
  1. Press “See More” --> the “Settings” button at the top right from your My Work homepage
  2. Go to “Notification Settings”.
  3. Choose where and how often you want to receive notifications and save them by clicking the “OK” button at the top right.

Teams

Can I change an open team to a closed, private, or external team?
Yes. Group administrators can adjust the privacy of their teams by changing team settings, and they can also change the team type.
  1. Click “See More” --> “Teams” from your My Work homepage
  2. Find the team you want to change settings for.
  3. Click on the “Three Dots” icon in the upper right corner.
  4. Click the “Edit Team” button.
  5. You can change the privacy of the team to Open, Closed, Private, or External in your privacy settings.
I can't create an external team. What should I do?
External teams are workgroups that can only be created by the system administrator. You can request your system administrator to give you administration.
 
What is the definition of an External Member?
An external member is a member who is recruited periodically or continuously from outside the company. The external member cannot see public streams inside the network. Only sees streams, to-do lists, issue management, polls, posts, video conferences, events created especially for the External Team.
 
How do I add an external team user to my network?
You can add your external members to your network with the link you copied from “Teams” —> “+” Icon --> “Create External Team” --> “Invite Member” button.
 
How can I change the name of a team in which I'm an admin in PeerBie My Work?
  1. Click “See More” --> “Teams” from your My Work homepage.
  2. Find the team you want to change settings for.
  3. Click on the “Three Dots” icon (…) at the top right.
  4. Click the “Edit Team” button.
  5. Change the team name and click “Save“.
Can I change members in a team as the admin of that team?
Yes, you can change members in the team you are the admin of.
  1. Click “See More” --> “Teams” from your My Work homepage.
  2. Find the team you want to change settings for.
  3. Click the “>” icon.
  4. You can delete members from the team by clicking on them, or you can add or remove new members to the team by pressing the “Add” icon (+).
 

Integrations

I can't connect my Zoom account. What should I do?
If you are a web user:
  1. Click on the “Settings” icon located at the top right of the screen.
  2. Activate the “Zoom” button. You will see the following notification:
    “Your Zoom account information is required to create a Zoom meeting.”
  3. Click the “Add Account” button. In this step, my.peerbie.com will direct you to the zoom official site.
  4. After entering your Zoom account information, you can connect your zoom account by clicking the “Authorize” button on the screen.
 
If you are a mobile application user:
  1. Click on the “Three Lines” (hamburger icon) at the top left of the “Homepage”.
  2. Click on your picture.
  3. You can activate the Zoom button from the “My Linked Accounts” section on the settings screen.
  4. You will see the following notification:
    “You must add your Zoom account to connect to the Zoom meeting.”
  5. Click the “Add Account” button. In this step, the application will direct you to the zoom official site.
  6. After entering your Zoom account information, you can connect your zoom account by clicking the “Authorize” button on the screen.
I can't connect my Facebook account. What should I do?
  1. Click the “Three Lines” (hamburger icon) at the top left of the Homepage.
  2. Click on your picture.
  3. You can activate the Facebook button from the “My Linked Accounts” section on the settings screen.
  4. Click the “Add Account” button. In this step, the application will direct you to the Facebook official site.
  5. After entering your Facebook account information, you can connect your Facebook account by clicking the “Authorize” button on the screen.

Collections

My team can't see the collection I created for them. What should I do?
Every collection has a target team. Therefore, make sure you choose the right target audience.
Learn how:
  1. Click “See More” --> “Collections” from your My Work homepage.
  2. Find the collection you want to change the settings for and enter.
  3. Press the “Three Dots” (…) in the upper right corner.
  4. Select the “Edit” option.
  5. Select the target audience you want to see by clicking on the filter bar below your name.
  6. Save the changes by clicking the “Done” button.
What happens if my collection is closed to participation?
Collections are divided into two according to whether they are open to participation or  closed to participation:
    What is an open collection?
    People who can see the collection other than the owner of the collection can add content.
    What is a non-participating collection?
    No one other than the owner of the collection can add content to the collection.
Accordion Panel
  1. Click “See More” --> “Collections” from your My Work homepage
  2. Find the collection you want to change settings for and enter.
  3. Press the “Three Dots” (…) in the upper right corner.
  4. Select the “Edit” option.
  5. Disable the “Open To Participation” button.
How can I add a post to a collection?
You can add your posts and other documents to collections. If you want to add a post to your collection:
See how:
  1. Click the “Three Dots” icon (…) on the top right of the post you want to add to the collection which is placed on the “Homepage”.
  2. Press the “Add to Collection” button.
  3. Select the collection you want to add.

Account

I want my account information deleted. What should I do?
You have to pay your selected plan when the trial period of your PeerBie My Work account expires. Unpaid accounts will be automatically deleted from PeerBie storage after 90 days. Users with an e-mail address registered in the system are notified of this situation before the deletion process.
 
I can't leave the network I'm in. What should I do?
If you are a web user:
  1. Click the “Settings” button at the top right of the screen
  2. Click the “Leave Network” button at the bottom of the drop-down screen.
  3. You can leave the network by answering the question of “Are you sure you want to exit the network or would you prefer to update your role?” select “Leave Network”, or you can continue your use by pressing the “Update Role” button.
 
If you are an Mobile user:
  1. Click the “See More” --> “Settings” button from your My Work homepage.
  2. Click the “Leave Network” button at the bottom of the list on the settings screen.
  3. You can leave the network by answering the question of “Are you sure you want to leave the network?” select “Leave Network”, or you can continue your use by pressing the “Update Role” button.
 
Can I import my employees to My Work with CSV?
Yes. You can get your employees into PeerBie My Work in a few simple steps.
See how.
  1. Login as “Admin”.
  2. Go to Settings.
  3. Press the “Members” button.
  4. Press the “Import CSV” button.
  5. (You can prepare data suitable for the format by downloading the sample system CSV file.)
  6. Upload the selected file to the system.

Payment

What does Per User/Monthly mean? (What does per user, per month mean?)
Indicates the monthly fee that each team member will pay for the package used. For more information on pricing, you can visit https://peerbie.com/pricing/
I can't decide which package to get for my company. What can I do?
PeerBie users can test all the features of the application at the “Business Package” level during the 14 days defined for them. During the purchasing phase, you can choose the package that suits you at https://peerbie.com/pricing/, by taking into account the features you use during the trial.
Credit Card Billing
If you do not have a valid credit card in the Payments tab,  your access to PeerBie My Work may be blocked.
What should I do to prevent the payment from my account in the next period?
  1. To cancel your account’s next monthly payment, log into your account from https://peerbie.com/
  2. Go to “Payment Settings” at the top right of the homepage.
  3. Press the “Cancel” button under your package.

Login

I can't log in to my PeerBie My Work account. What should I do?
If you forgot your password, you can renew it by using your phone number:
  1. Go to your PeerBie home page.
  2. Click the “Did you forget your password?” button.
  3. Enter your phone number OR e-mail address.
  4. Click the “Reset Password” button.
  5. A 6-digit code will be sent via SMS. You can renew your account password by entering the code on the screen.
I doubt the password security of my account. What should I do?
You can change your password.
Learn how:
 
If you are an Android user:
  1. Click” (burger icon).
  2. Click” on your picture.
  3. You can set a new password by entering your old password information from the “Change Password” section on the settings screen.
  4. If you don’t remember your password, “Forgot your password?” You can set a new password by clicking the button.
 
If you are a web user:
  1. Click” the profile picture button on the top right of the screen.
  2. Click” the “Edit” button at the top of the drop-down screen.
  3. You can set a new password by entering your old password information in “Change Password” at the bottom of the settings screen.
  4. If you don’t remember your password, you can set a new password by clicking the “Forgot your password?” option.
I did not receive the activation code on my phone. What should I do?
  1. Check if your phone number is correct.
  2. If you did not receive the activation code on your phone, you can resend the activation code to your phone via SMS by pressing the “Resend Code” button.
  3. If you still have not received your code, get in touch with our support department to resolve the issue by sending an email to hello@peerbie.com
I can't find my working network. What should I do?
If your company has an account on PeerBie My Work and you can’t see it, follow the steps below:
  1. Click on the “Three Lines” (hamburger icon) at the top left of the “Homepage”.
  2. Click on the “Join Your Workspace” button on the left panel.
  3. Click the “Join Now” button under “Join Saved Workspace”.
  4. Find your company in the search window that opens and click on it.
  5. Fill in the information requested from you on the “Department” and “Title”  screen that opens and press the “Complete” button.

Security

How does PeerBie keep my information safe?
My Work is hosted on PeerBie’s infrastructure, protected by a combination of advanced security systems, world-renowned security teams, firm security policies, and processes focused on customer privacy and safety. Physical access to our data centers is restricted to authorized individuals, and we own or directly lease all of our facilities so we have end-to-end control over the grounds, buildings, servers, operations, and maintenance for each center.
 
Admins can leverage our Security Center to monitor unusual security events and view a company security health score. They can also use our APIs or partner with a service provider for policy enforcement and to receive security alerts.
My organization is subject to data processing laws in the EU and Turkey. Can I use PeerBie My Work?
PeerBie My Work acts as your organization’s data processor. Your organization remains in control of your data. The PeerBie My Work Online Terms contain the relevant data processing terms to help customers comply with the GDPR, in particular the terms in the Data Processing Addendum.
 
Can my admin read my messages?
No. PeerBie My Work accounts are opened for companies and other organizations but run with personal accounts. For this reason, messages of PeerBie My Work users are protected by end-to-end encryption and are not shared with third parties.
 
Who owns the data created by the employees?
If you’re using My Work Business or Premium, your company owns the information and data your employees create in your PeerBie My Work acts as the data processor.
 
How can I be sure that my information is stored securely?
  • ISO 27001
This certification demonstrates security best practices and provides independent validation of the design and operational effectiveness of our security management program and information security management system.
  • SSL
PeerBie is protected by SSL on all websites and website services.
  • Password Security
PeerBie is a sensitive organization about password security. Therefore, it securely stores your information by encrypting your passwords.